Intermittent error "You are not authorized to perform this action" When Loading Workbooks in Tableau Cloud

Tableau / Tableau Cloud
In Review

Created

Feb 21, 2025

Found in Release

2024.3

Last Updated

Feb 21, 2025

Reference ID

W-17791551

Summary

When opening or loading workbooks in Tableau Cloud, a pop-up error indicating "the user is not authorized to perform this action" appears intermittently.

Error Details

UI Error: "You are not authorized to perform this action. (20)" Log Error: "error-status-code= 7 User does not have permissions to access datasource."

Steps to Reproduce

  1. Login to Tableau Cloud.
  2. Open/view a workbook that the user has appropriate permissions for.
  3. Intermittently, the error pop-ups even though permissions are noted to be correct.

Workaround

The following options can temporarily work around the issue:


  1. Refresh the page in the browser.
  2. Clear the browser cache & cookies from the Settings menu of the browser.
  3. Log out then back in to Tableau Cloud.
Reference IDW-17791551
In Review

1 Report

1 Report