Tilecache requests fail with HTTP 410 error resulted in blank dashboard

Tableau / Tableau Cloud
In Review

Created

Feb 18, 2025

Found in Release

2024.3

Last Updated

Feb 18, 2025

Reference ID

W-17846230

Summary

Tilecache requests for Tableau Cloud customers with sites on the quarantine list may fail with an HTTP 410 error. This issue occurs when the /tilecache requests are directed to non-quarantine hosts, despite the session being initiated on a quarantine host.


Steps to Reproduce

  1. Logged into Tableau Cloud
  2. Start browser's Developer tools
  3. Access a published dashboard on Tableau Cloud
  4. If the view/dashboard loaded with blank content, check the /tilecache request in the network trace


Workaround

Republish the workbook with a new name to Tableau Cloud.

Reference IDW-17846230
In Review

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