2 Reports
Virtual Connection Extract Refresh Fails after 30 mins both on Tableau Desktop and on Web Authoring of Tableau Cloud
Created
Found in Release
2024.3.0
Last Updated
Reference ID
W-17212503
Summary
When refreshing Virtual Connection Extract from Tableau Desktop or Web Authoring on Tableau Cloud, a "Bad Connection" error occurs after around 30 minutes and fails to finish Extract Refresh.
Error Details
Steps to Reproduce
Here is an example of the steps to create a virtual connection and reproducing the issue in Tableau Desktop:
1.Sign in to Tableau Cloud site
2.Create a virtual connection.
3.Save the virtual connection
4.Open Tableau Desktop and connect to the virtual connection
5.Set Extract in data source tab
6.Move to Sheet 1 and save a hyper file in your local machine
Workaround
Reducing the amount of data and shortens the extract refresh time to within 30 mins.
Reference IDW-17212503
2 Reports