"License has changed" or "Your Tableau product key has been activated on the maximum number of computers." on Tableau Desktop and Tableau Prep 2024.2

Tableau / Tableau Desktop
Solution Deployed

Deployed In 2024.2.1

Created

Jul 5, 2024

Found in Release

2024.2.0

Last Updated

Jul 24, 2024

Reference ID

W-16162512

Summary

After launching or when working in Tableau Desktop or Tableau Prep 2024.2.0 for Apple Silicon, an unexpected "License has changed" or "Your Tableau product key has been activated on the maximum number of computers." messages occur

 

Environment

  • Tableau Desktop 2024.2.0 (Apple Silicon)
  • Tableau Prep 2024.2.0 (Apple Silicon)

Error Details

"License Has Changed Tableau has detected that the license on your system has changed. You must restart Tableau for the license changes to take effect." Or "The activation of the fulfillment is denied by the activation policy because max extra activations exceeded." Or "Your Tableau product key has been activated on the maximum number of computers."

Steps to Reproduce

  1. Launch Tableau Desktop/Prep 2024.2.0 for Apple Silicon
  2. Unexpected "License has changed..." message occurs forcing a relaunch and reauthentication/reactivation

Workaround

Download and install the Apple Silicon version of 2024.2.1 for Tableau Desktop or Tableau Prep 

Reference IDW-16162512
Solution Deployed

Deployed In 2024.2.1


100 Reports

100 Reports