Tableau Server RMT - Concurrent Users Chart Not Loading

Tableau / Tableau Server
Solution Deployed

Deployed In 2023.3.1

Created

Nov 20, 2023

Found in Release

2023.3

Last Updated

Jan 10, 2024

Reference ID

W-14524974

Summary

The Concurrent Users Chart may not load properly in the Resource Monitoring Tool (RMT). This is due to the execution time of the query used; if the query does not return in 30 seconds or less it is terminated and the chart will display the 'spinner' animation indefinitely.


Note: This is very similar to the issue tracked under W-17289515, which may be relevant if you are still encountering this issue in a version of RMT later than 2023.3.1.

Error Details

There is no error message provided; only a continuous spinning/loading icon.

Steps to Reproduce

  1. Open the "Performance" tab in Tableau Server (RMT).
  2. Select "Environment" from the drop-down menu.
  3. On the right-hand side of the page, view the Concurrent Users chart.
  4. The chart may not load, instead showing a spinning/loading icon indefinitely.

Workaround

There are currently no recommended workarounds for this issue.

Reference IDW-14524974
Solution Deployed

Deployed In 2023.3.1


1 Report

1 Report