Datasources using WDCs consistently fail to refresh after upgrading Tableau Bridge client to 20231.23.0511.1508

Tableau / Tableau Bridge
Solution Deployed

Created

Jun 5, 2023

Found in Release

20231.23.0511.1508

Last Updated

Aug 1, 2024

Reference ID

W-13525602

Summary

After upgrading Tableau Bridge to 20231.23.0511.1508 (released in May 2023), WDC extract refresh jobs executed on Bridge may fail with an error about URLs not being recognized or present in the secondary allow list found in the Tableau Bridge logs.


Error Details

This issue can be identified using Tableau Bridge logs, by reviewing the tabprotosrv log for the following messaging at the time of the failure: {"ts":"2023-05-21T23:46:27.170","pid":8528,"tid":"2120","sev":"info","req":"-","sess":"-","site":"-","user":"-","k":"web-data-connector","v":"Secondary whitelisting: does not find a corresponding entry for URL '', hence it is not allowed","ctx":{"client-procid":"9868","client-tid":"5716","client-type":"desktop","client-version":"20231.23.0511.1508"}} {"ts":"2023-05-21T23:46:27.170","pid":8528,"tid":"2120","sev":"error","req":"-","sess":"-","site":"-","user":"-","k":"msg","e":{"excp-error-code":"0x2CEE0515","excp-source":"NeedsClassification","excp-status-code":"UNKNOWN"},"v":"Web data connector secondaryWhitelist failed request for url '; ask your Tableau server admin to enable this url in the secondary whitelist.","ctx":{"client-procid":"9868","client-tid":"5716","client-type":"desktop","client-version":"2023

Steps to Reproduce

1) Upgrade Tableau Bridge to v 20231.23.0511.1508

2) Attempt to refresh any WDC based-extracts.

Workaround

The following workaround options are available:


1. Revert back to the previous working version of Tableau Bridge.

2. Use Tableau Desktop to refresh the extract and republish it to Tableau Cloud.


Reference IDW-13525602
Solution Deployed

3 Reports

3 Reports